It is not designed, nor supported, for cloning with external drives, especially third party external enclosures. It has to recognize one of the internal drives as being ours. NiceĪcronis is only supported for use with cloning internal drives to our internal drives.

Maybe the CSR didn’t like it that I hung up on him and he must have modified something to cause this issue with responding back to the Service Incident request.

I made a service resquest and a case was opened but when I respond to the service request I get a response back that my email address is not registered with the service request. I called support and after entering all the warranty information and serial number and model information and repeating it to the customer “service” person, he said the WD version of Acronis doesn’t work with my new WD drive in a USB enclosure.

Why won’t the Acronis software for the WD drive detect a WD1600VERTL drive in a USB enclosure? This prevents cloning the existing EIDE drive to the new WD drive. Taken form Acronis True Image WD edition user’s guide: I was a fan of WD drives, that wouldn’t let you down, but now that there is a product somewhere else, THAT WORKS, and bundles with a similar reliable drive - I got to shift that way - another lost customer, and counting… I’m very disappointed that you are treating this problem with this amount of care. Why is that your software produces a bootable rescue media that doesn’t work when you need it the most : when you want to do a restore ?Īre you AWARE that your principal competitor it’s miles away ? …and that their similar product works like a charm ? And why is that your software uses “generic mass storage controller drivers” ?

Acronis true image wd edition